NOISE COMPLAINTS AND CONCERNS
City Airport Ltd are committed to ensuring that the operation of the airport does not adversely affect the local community. We take all feedback and comments we receive very seriously and will always make every effort to resolve any issues.
If you wish to contact us regarding a particular issue of concern, please give as much detail as possible, including the nature of the concern, any relevant dates and times and any other appropriate information. This will allow us to conduct a thorough investigation.
In the majority of cases, aircraft operating are compliant with all required aviation and local procedures and we may be unable to take any direct action regarding your concern although details will be retained and reported to the Airport Consultative Committee.
Before you contact us, we recommend you download and read our Airport Noise Information Pack.
Please note that due to our operational team’s primary duties in managing the operational safety of the airports on a day to day basis, we are unable to discuss noise concerns by telephone or social media. All noise concerns must be submitted using the form below.
Feedback to us regarding aircraft noise should include the following information, which will allow us to thoroughly investigate your concern;
a) Your Name
b) Your Address
c) Contact Telephone/Email
d) Date of Incident
e) Accurate time(s) of concern
f) Location of concern (if different from above address)
g) Details of concern (including aircraft registration or markings/description where appropriate)
h) Indicate whether you require a reply
Please contact us using the form below and we will aim to respond within 10 working days.
To protect your privacy, City Airport Ltd will never distribute your name, e-mail address or other information to any third parties except partner organisations and service providers with whom it is essential to share information for operational purposes, and government departments where required under the regulations within which we operate.
Please see our full Privacy Notice for more information